@extends('layouts.adminmaster') @section('styles') @endsection @section('content')
@if($tickettrashedview->purchasecode != null)
{{lang('Puchase Code')}} : @if(!empty(Auth::user()->getRoleNames()[0]) && Auth::user()->getRoleNames()[0] == 'superadmin') {{decrypt($tickettrashedview->purchasecode)}} @else @if(setting('purchasecode_on') == 'on') {{decrypt($tickettrashedview->purchasecode)}} @else {{ Str::padLeft(Str::substr(decrypt($tickettrashedview->purchasecode), -4), Str::length(decrypt($tickettrashedview->purchasecode)), Str::padLeft('*', 1)) }} @endif @endif @if($tickettrashedview->purchasecodesupport == 'Supported') {{lang('Support Active')}} @elseif($tickettrashedview->purchasecodesupport == 'Expired') {{lang('Support Expired')}} @else @endif
@endif

{{ $tickettrashedview->subject }}

@if($tickettrashedview->status == "New") {{ $tickettrashedview->status }} @elseif($tickettrashedview->status == "Re-Open") {{ $tickettrashedview->status }} @elseif($tickettrashedview->status == "Inprogress") {{ $tickettrashedview->status }} @elseif($tickettrashedview->status == "On-Hold") {{ $tickettrashedview->status }} @else {{ $tickettrashedview->status }} @endif
{{lang('Created Date')}} {{$tickettrashedview->created_at->diffForHumans()}}
{!! $tickettrashedview->message !!}
@foreach ($tickettrashedview->getMedia('ticket') as $tickettrashedviewss) @endforeach
@php $comments = $tickettrashedview->comments()->onlyTrashed()->get(); @endphp @if($comments->isNotEmpty())

{{lang('conversations')}}

@foreach ($comments as $comment) @if($comment->user_id != null) {{--Admin Reply status--}} @if ($loop->first)
@if($comment->user != null)
{{ $comment->user->name }}@if(!empty($comment->user->getRoleNames()[0])){{ $comment->user->getRoleNames()[0] }}@endif
@else
~
@endif {{ $comment->created_at->diffForHumans() }}
{!! $comment->comment !!}
@csrf
@if (Auth::id() == $comment->user_id)
@foreach ($comment->getMedia('comments') as $commentss)
{{Str::limit($commentss->file_name, 10, $end='.......')}}
@endforeach
@else
@foreach ($comment->getMedia('comments') as $commentss)
{{Str::limit($commentss->file_name, 10, $end='.......')}}
@endforeach
@endif
@else
@if($comment->user != null)
{{ $comment->user->name }}@if(!empty($comment->user->getRoleNames()[0])){{ $comment->user->getRoleNames()[0] }}@endif
@else
~
@endif {{ $comment->created_at->diffForHumans() }}
{!! $comment->comment !!}
@foreach ($comment->getMedia('comments') as $commentss)
{{Str::limit($commentss->file_name, 10, $end='.......')}}
@endforeach
@endif {{--Admin Reply status end--}} @else {{--Customer Reply status--}}
{{ $comment->cust->username }}{{ $comment->cust->userType }}
{{ $comment->created_at->diffForHumans() }}
{!! $comment->comment !!}
@foreach ($comment->getMedia('comments') as $commentss)
{{Str::limit($commentss->file_name, 10, $end='.......')}}
@endforeach
{{--Customer Reply status end--}} @endif @endforeach
@endif
{{lang('Ticket Information')}}
@if ($tickettrashedview->subcategory != null) @endif @if ($tickettrashedview->project != null) @endif @if($tickettrashedview->priority != null) @else @endif @if($tickettrashedview->replystatus != null) @endif
{{lang('Ticket ID')}} : #{{ $tickettrashedview->ticket_id }}
{{lang('Category')}} : @if($tickettrashedview->category_id != null) @if($tickettrashedview->category != null) {{ $tickettrashedview->category->name}} @else ~ @endif @else ~ @endif
{{lang('SubCategory')}} : {{$tickettrashedview->subcategoriess->subcategoryname}}
{{lang('Project')}} : {{ $tickettrashedview->project }}
{{lang('Priority')}} : @if($tickettrashedview->priority == "Low") {{ $tickettrashedview->priority }} @elseif($tickettrashedview->priority == "High") {{ $tickettrashedview->priority}} @elseif($tickettrashedview->priority == "Critical") {{ $tickettrashedview->priority}} @else {{ $tickettrashedview->priority }} @endif
{{lang('Priority')}} : ~
{{lang('Opened Date')}} : {{ $tickettrashedview->created_at->timezone(Auth::user()->timezone)->format(setting('date_format'))}}
{{lang('Status')}} : @if($tickettrashedview->status == "New") {{ $tickettrashedview->status }} @elseif($tickettrashedview->status == "Re-Open") {{ $tickettrashedview->status }} @elseif($tickettrashedview->status == "Inprogress") {{ $tickettrashedview->status }} @elseif($tickettrashedview->status == "On-Hold") {{ $tickettrashedview->status }} @else {{ $tickettrashedview->status }} @endif
{{lang('Reply Status')}} : @if($tickettrashedview->replystatus == "Solved") {{ $tickettrashedview->replystatus }} @elseif($tickettrashedview->replystatus == "Unanswered") {{ $tickettrashedview->replystatus }} @elseif($tickettrashedview->replystatus == "Waiting for response") {{ $tickettrashedview->replystatus }} @else @endif
{{lang('Customer Details')}}
@if ($tickettrashedview->cust->image == null) default @else {{$tickettrashedview->cust->image}} @endif
{{$tickettrashedview->cust->username}}
{{ $tickettrashedview->cust->email }}
{{lang('IP')}} : {{ $tickettrashedview->cust->last_login_ip }}
{{lang('Mobile Number')}} : {{ $tickettrashedview->cust->phone}}
{{lang('Country')}} : {{ $tickettrashedview->cust->country }}
{{lang('Timezone')}} : {{$tickettrashedview->cust->timezone}}
{{lang('Ticket Note')}}
@php $emptynote = $tickettrashedview->ticketnote()->get() @endphp @if($emptynote->isNOtEmpty())
@foreach ($tickettrashedview->ticketnote()->latest()->get() as $note) @endforeach
@else

{{lang('Don’t have any notes yet')}}

{{lang('Add your notes here')}}
@endif
@endsection @section('scripts') @endsection @section('modal') @endsection